Privacy Policy

1. Introduction

Pausemark AG ("Pausemark," "we," "us," or "our"), headquartered in Zurich, Switzerland, is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website and services.

2. Data Controller

The data controller responsible for your personal data is Pausemark AG, Zurich, Switzerland. For any inquiries related to data protection, please contact us at privacy@pausemark.com.

3. Data We Collect

We may collect the following categories of personal data:

• Account Information: Name, email address, company name, and password when you create an account.
• Contact Information: Name, email address, company name, and message content when you submit a contact form.
• Usage Data: Information about how you use our services, including pages visited, features used, and interaction patterns.
• Technical Data: IP address, browser type and version, device information, operating system, and referral URLs.
• Cookies and Tracking: Data collected through cookies and similar tracking technologies as described in Section 8.

4. Purpose and Legal Basis

We process your personal data for the following purposes:

• Service Delivery: To provide and maintain our platform and services (contractual necessity).
• Communication: To respond to your inquiries and provide customer support (contractual necessity / legitimate interest).
• Improvement: To analyze usage patterns and improve our services (legitimate interest).
• Security: To detect, prevent, and address technical issues and security threats (legitimate interest).
• Legal Compliance: To comply with applicable laws and regulations (legal obligation).

5. Data Sharing

We do not sell your personal data. We may share your data with:

• Service Providers: Third-party vendors who assist in operating our platform (e.g., hosting, email delivery), bound by data processing agreements.
• Legal Requirements: When required by law, regulation, or valid legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to affected users.

6. International Data Transfers

Your data is stored and processed in Switzerland. If we transfer data outside of Switzerland or the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions, in compliance with the Swiss Federal Act on Data Protection (FADP) and the EU General Data Protection Regulation (GDPR).

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Account data is retained for the duration of your account and deleted within 90 days of account closure, unless retention is required by law.

8. Cookies

We use essential cookies necessary for the functioning of our website. We may also use analytics cookies to understand how our services are used. You can manage your cookie preferences through your browser settings. For detailed information, refer to our cookie banner when you first visit our site.

9. Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Request data portability
• Withdraw consent at any time (where processing is based on consent)

To exercise these rights, contact us at privacy@pausemark.com.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.